The most comprehensive Freshdesk MCP server. 92 tools covering tickets, agents, knowledge base & automations. No setup. Just connect.
Trusted by 300+ support teams
Watch AI resolve tickets, update knowledge base, and automate support
Repetitive ticket responses
Copy-pasting the same answers 50 times a day.
SLA breaches piling up
No proactive alerts. Tickets slip through the cracks.
Knowledge silos everywhere
Agents can't find the right articles fast enough.
AI drafts perfect replies instantly
Proactive escalation alerts before SLA breach
AI surfaces relevant articles automatically
Works with Claude, GPT, any MCP client
Multi-agent workspace support built-in
Full Freshdesk API access through one simple connection
Create, update, resolve tickets with AI assistance. Full CRUD on your queue.
Manage assignments, workload, and performance metrics automatically.
Search articles, suggest solutions, update docs programmatically.
Trigger scenarios, dispatch rules, SLA management — all AI-controlled.
+ 80 more endpoints including:
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We respect your privacy. No spam, ever.
The entire MCP server is open source. Run it yourself, modify it, contribute back. The hosted version just saves you the hassle.
View on GitHub$ git clone https://github.com/BusyBee3333/freshdesk-mcp-2026-complete.git
$ cd freshdesk && npm install
$ npm run build
$ node dist/server.js
✓ Freshdesk MCP Server running
✓ 92 tools loaded
Listening on stdio...MCP (Model Context Protocol) is a standard for connecting AI assistants to external tools and data. It's supported by Claude, and lets AI actually take actions in your systems — not just chat about them.
For the hosted version, no. Just connect your Freshdesk account via OAuth and add the MCP endpoint to your AI client (Claude Desktop, etc.). If you self-host, you'll need Node.js.
Yes. We use OAuth 2.0 and never store your Freshdesk API keys. Tokens are encrypted at rest and in transit. You can revoke access anytime from your Freshdesk settings.
MCP is currently best supported by Claude (Anthropic). GPT can use it via custom implementations. As MCP adoption grows, more clients will support it natively.
Join 300+ support teams already automating with Freshdesk Connect.